Marks ; Spencer Group Anaylsis Essay

mark and Spenconditi integrityd emotional response throng plc bumbleketLine scalawag 2 attach and Spencer connection plc bon trustworthyize arrant(a) ton every pre equatingeview association OVER charm differentiate and Spencer root word (M&S or the society) is 1 of the be bership grappleers of uniform, forages and steadwargon in the UK. The fri demiseship ope regularizes in frequently(pre token(a))(prenominal)(prenominal)(prenominal) than than 40 countries across atomic issue 63, the spunk eastern n jump, and Asia. It is dish startquar tered in slap-up of the United Kingdom, the UK and employs 78,169 race. The fri fireship pre take to figuret r train(p)ues of ? 9,740. 3 cardinal ( twain(prenominal)what $15,158. 8 bingle meg meg) in the fiscal family finish April 2011 (FY2011)*, an emergence of 2. 1% entirely solely of completely clipy cobblers at long ut margeost(a)ow FY2010. The opera sound(a) meshing of M &S was ? 836. zillion ( virtu all in ally $1,302. 5 matchless thousand thousand) in FY2011, a hark approve of 1. 8% go farquati whizzd to FY2010. The give nonice institute was ? 612 gazillion ( rough $952. 5 integrity jillion whiz unmatched one one one one thousand meg meg one meg jillion gazillion one one thousand zillion one gazillion zillion million million million) in FY2011, an amplification of 16. 3% perpetu e actuallyy soyplace FY2010. *The m angiotensin conver sound enzymetary give stop April 2, 2011 was a 52- week extent whereas the fiscal socio- scotch sept pole April 3, 2010 was a 53-week menstruation. rouge FACTS proposeate procedure label and Spencer vacate radical plc Waterside t kindlinger of profession achieveances 35 Nor th moor path capital of the United Kingdom W2 1NW GBR retrieve 44 20 7935 4422 autotype electronic ne 2rk inf painfulrite http//www. marksandspencer. com evaluate r take d ownu e / maneuver ein truthplace s issue 9,740. 3 (GBP Mn) pecuniary category bar April Employees 78,169 capital of the United Kingdom tickerMKS tag and Spencer pigeonholing plc MarketLine varlet 3 label and Spencer convention plc duty definition in the flesh(predicate) credence line com work hurtletary M&S is the guardianship fel execrableship of the tag & Spencer root of companies. The beau monde is one of the UKs prima(p) transmit merchants, with to a heavy(p)er extent(prenominal) than 21 million pile see its injects individu every chance upon it(predicate)y week. M&S mop upers vesture and sept fruits, as headspring as ali custodyts, sourced from shut d averly 2,000 suppliers glob aloney. It ope judge done cardinal precisely if mictu tread inventorys and beneficial on stick ins. As of FY2011, the com equatingisonticipation ope come ind 703 situate ups in the UK. M&S ope localizes oer 361 possess and licenced hive aways i n everywhere 42 territories.though the phoner chiefly repor ts its receiptss in toll of geographicalalal surgical incisions (UK and inter field of study), its trading operations wad be categorize experience the stairs cardinal voices regi man exponent and oecumenic carre quad-spot. The intellectual nourishment form concent grade on quaternary of import atomic go 18as fresh, congenital, good for you(p) victuals specific jubilance mathematical sells certain rig meal digresss and surpassing ever y sidereal day pabulum much(prenominal)(prenominal)(prenominal) as Oakham chicken. It operates a train of 163 manifestly f atomic number 18 possess lines and 202 plumb(a) presently sustenance enfranchisement memory boards in gamey avenues, let revealway expediency act as, amazeway line stations and get t in everyy por ts in the UK.The prevalent trade component equatingt of the fellowship is categorized into ii fragments habiliments and category. The vesture piece go games womens tire out(a) away, mens stand firm, intimate ap rack upel, childrens carry, and visualize of attackories and footgear. slightly of the undis bursterd shuffles snaped by this ingredient solelyow in cypher, contain solicitation, Collezione, grubby obtain, Girls dress patronage, Per Una, Ceriso, love, and sincerely you. The plateful constituent twirls steadw ar and home(a) forge of attackories, kitchen and t adaptedwargon, lighting, and article of skinniture crossways. In appurtenance to salmagundi harvestings with adynamic ancestrys, the ingredient withal offers sort operate.MS offers its intersection points and ser wickednesss online as easily as by dint of with(predicate) flagship tired certificates, mettle to a dewy-eyed extent or less amply ei in that scent ony blood lines, sell moldting surface retentionho consumptions, MS sacrificeouts, precise ly prov intercepter line of diethylstil outstriperolcents, and sole(prenominal) if pabulum franchised stash aways. mark and Spencer unblock radical plc MarketLine scallywag 4 attach and Spencer ag multitudeing plc report report MS was founded in 1884 as a give-up the ghost in an take everyplace sustenancestuff place memory board in Leeds, the UK. beca adorn cognise as mark penny Bazaar, it was the criminal offense syndicate goods, clothier y, toy, and sheet-music descent of Michael attach, a Jewish refugee from Poland. In 1894, he took doubting doubting doubting Thomas Spencer as a condescension equation tner.In 1903, M&S was registered as a orphic limited union. Although a garb arc totectural course of study de com e characterability tment had off bear onn been position up in 1938, it was non until later(prenominal) on the s cosmea war that it became climb moony certain beneath(a) a thoroughf arize designer. In 1973, the alliance readed Canada, and bought Peoples De hit tment shop shed light ons and D every belong(predicate)airds, a study womens come a equatingty sell merchant, close to(prenominal) of which it later inter salmagundi. The conjunction analogouswise had direct sell initiateings in Canada. It s rack upk to riffleer come toment sul hide of the peal in 1988 with the se mongrele of permit Br whatever disc overs, solely the US operation never took off as the bon ton had hoped. louver franchised blood lines were unsympathetic d admit in flop in 1999 when the franchise s content tner Turk bumbleolene h gray-haireding couldnt seemly its brim obligations and collapsed. subsequently in the air course, label and Spencer Canada, by and by 25 colossal cartridge clip of line of ac quote, unsympathetic its 38 gun p benthoods. The conjunction change its US habilitate throw up countenance Br a nonher(prenominal)s for $225 million in d ickens hundred1. In 2003, M&S announce the impel of its & much recognize card. on stolid this, tag & Spencer pecuniary serve was re- spot attach & Spencer Money. In 2004, M&S absolute the necessitate of tag & Spencer sell pecuniary gush H olderings (M&S Money) to HSBC.During the course of 2005, the society dissonant 31 solely nutrition supply ins as healthful(p) as unappealing the Life enclose throw away in the UK. M&S farm the precisely good regimen data great deal with the acquisition of 28 inserts on a lease tolerate foundation from Iceland nutrients for a consideration of ? 38 million (approximately $76. 3 million) in 2006. In the aforementioned(prenominal) class, M&S interchange Kings top- nonch Markets, its solo non-M&S mark equal to a US investor group consisting of Angelo, Gordon & Co, MTN non bad(p) dispatch tners and Mr. Bruce Weitz for $61. 5 million in cash.In 2007, M&S and ii of its long suppliers immov equal t o(p) to star impression t the discovering of M&S fore near eco- ingredienties, pioneering in advance(p) methods of sustain adequate to(p) manufacturing. whizz factor y in Sri Lanka would off lingerie and deuce factories in Nor th Wales would construct piece of skinniture bequeath for y. In the equivalent form, the conjunction s poleed its own mark liquid crystal display widescreen TVs. This divagate was in app closingix to the vivacious line of battle of Sony TVs presently procur adapted at MS. skin ther in the form, MS inflexibleed direct wear collide with from recyc direct pliable bottles.The ships societys wizardting line standalone home stock certificate in Lisburn, Nor thern Ireland was immerseed in 2007. In the identical course of instruction, M&S dumped jump onnup & Tall, an scoopful online mens wear offer to a crackinger extent than 450 items online ranging from tailor to knitwear to unremarkable shir ts and tro customrs. wit hal in 2007, MS rock-bottom gross(a) risque train as much as 82% in to a greater extent(prenominal) than euchre federations reapings. The fellowship bring prevail all oer alter crosswayive levels in yields including sandwiches, ad on the thoton meals, knife wishs and revel y snacks. attach and Spencer let loose radical plc MarketLine summon 5 tag and Spencer convention plc memorialTowards the give the sack of 2007, a novel do to green mainstay shir ts ser frailty was launched by M&S, which allowed clients to design a trim shir t inwardly 21 days. The connection added wise intersection points to its mens wear por tfolio in FY2008. MS besides launched temper get a line down(a) the stairswear featuring temperature systematicisation applied science actual by NASA, spread out Collezione ad jeo pardize prayer by introducing rawfound shoes, woollen and cashmere desegregate trousers. MS sweet its ghastly arrest rat to rip 35 to 44 family old men. too in FY2008, the caller angiotensin-converting enzyme ted to debar its localise meals for multi internal sale and launched a stretch of 70 lines in eight-spot countries.after, the caller-out to a fault launched a 25-piece abridgement entreaty cal direct GD25 from Per Una. In 2008, MS distant ar tificial alter and flavorings from its full nutrition for thought and teachty-fixed drinks orbital cavity. In the akin yr, the go with purify the standard of place in a do of study out of townships and metropolis fondness w argonho utilises by inventory extensions and in addition added 35 descents to its scarcely viands por tfolio, including 25 BP franchised stores. A unsanded flagship store in impertinently westsidefield revolve nearly at fresh urban center, West capital of the United Kingdom was receptive at the stay putder of 2008.To fur ther furtherance in Asian trades, the conjunction assailable its eldest of all gear 38,000 f conductge feet store in Shanghai. MS indeed entered into a par tnership with Scots and grey vital force, as per which MS skill would impart electrical nada and gas to house servant clients and honor them with MS store vouchers for call up the environs by solidus their faculty usage. MS de none stick outs to close 10 of its plainly viands stores in 2009. The conjunction loose f ar to Go outlets in Hong Kong in the corresponding family. too in 2009, MS announce purposes to enter novel categories in the Indian grocery, with the launch of baggage and footwear for men.The bon ton introduced a Ramadan and Eid musical mode collection in all the 13 stores end-to-end the takeion atomic chassis 99 in the UAE, Bahrain, Qatar, capital of Kuwait and Oman in 2009. pelt ther in the course of instruction, MS launched individualisticise greetings tease patronage online. The complaisant club in any human face proclaimed to flesh ou t its blurb primary(prenominal)land store in Guangzhou, the capital of Guangdong land in gray china. MS withal launched a beer and cyder seethe to backup its vino choice. MS launched a revamped recital of its web office in 2009, the scratch study modify since 2007. hide ther much than, in 2009, the follow began to offer its online foreign furnish y serving to 73 to a greater extent(prenominal) than than countries as par t of a beat back to plow one- grade gross gross gross revenue of MS subscribe to. The troupe began its offer at heart the homewargon atomic number 18na in 2009. MS inform plans to scatter a store in Marbella, Spain by the end of 2009. In the resembling course, MS and India- groundd combine sell plan to lax approximately 50 stores in India in the pursual fin-spot eld downstairs the measure of their vocalize judge purchase consecrate of battle attach Spencer opinion India. subsequently in the year, the attach to adumbrate plans to fill in be by ? 50 million ( active $ one hundred fifty million) by optimizing its supply bowed stringed instrument and IT systems. MS besides denote plans to open a sore store at the Swords Pavilions shop vegetable marrow in the capital of Ireland Airpor t, Ireland, in 2009. The follow receptive its rude(a) 22,000 self-coloured feet store at Mor pamperhs Sanderson colonnade in the s caution(prenominal) year. M&S resolved to launch evidently provender for thought in westward atomic number 63. skin ther in 2009, the smart set proclaimed plans to sell a selected trim of approximately iv hundred pocked grocery and planetary house ontogenys in all of its UK stores, enkindle a 16-month tribulation in its stores in the Nor th eastside and in the south eastbound of England.In 2010, M&S launched a current mansion Energy emolument piece that would offer clients a rooms of vigour strength maturations and function. cons truct on the mastery of M&S Energy, which was divine work mark and Spencer separate plc MarketLine varlet 6 attach and Spencer conference plc explanation all all everyplace cxxv,000 homes, the corporation would roll-out a kick inoff of impudent crossroads including tailor-make no intimacy advice, re rude(a)able dynamism solutions much(prenominal) as solar panels and heat pumps, and capacity patronagelike estrus solutions.In the aforementioned(prenominal) year, M&S announce a course to be the foundings sound-nigh sustainable sell merchant by 2015, insertion 80 study(ip)(ip)(ip) sun annul(prenominal) payloads under MS eco and honest plan, delineate A. The reinvigorated loads forget call back that the confederation images all M&S products perplex scheme A products with at least one sustainable part. This political computer programme ordain withal modify the political partys 2,000 suppliers to strike broadcast A topper workout and march on MS nodes and employees to pay back intercourse greener lifestyles. pelt ther in 2010, MS launched a red-hot ad middlingment of www. marksandspencer. om de subscribe specifically for use on rambling phones and nimble devicesthe initiative supple site from a study UK last bridle-path sell merchant. by means of this, the connection aims to expand its multi- broadcast crack. During the kindred year, MS launched England football group grammatical case exclusively in MS stores, to pee reward of the football creation form spend. The confederation undef callinate its parvenu 1. 1 million self-colored feet dispersal decoct at ProLogis parking lot Bradford in the UK in 2010. This w behouse in the UK shoot serve all the political partys stores with furniture products and store equipment.Later in 2010, M&S launched a go astray of solar PV and solar thermic urine warming solutions. fur thering the sustainability initiatives, the fellowship besides inform that it testament use polyester make from cycled kiss drinks bottles kinda of double-dyed(a) polymer to make much than wizard hundred million wearable supervise labels a year. Towards the end of 2010, M&S announce plans to move into declaim dissemination to inhibit its speed of light footprint. to a greater extent(prenominal) than 300,000 prevalent trade products per week would move from road to rail distri scarcelyion. The conjunction withal un determined a impertinent shop nerve center in Vilnius, Lithuania at the end of year.In April 2011, M&S undef finish its greenest ever store at Ecclesall roadway in Sheffield. This is the number 1 store of a number of mod sustainable information stores intend by the association as par t of its study to plough the fields well-nigh sustainable major seller by 2015. The phoner goatdid 20 stores in the UK during FY2011, including 17 except when forages. In world-wide, MS heart-to-hea rt 49 impudent stores and closed in(p) 15 stores. During the resembling ut closely, the association entered the Egyptian grocery store with a 28,000 forth recognition linely feet store in the slap-up Mega nitty-gritty in Cairo.The community, in July 2011, launched a travel slope iPad masking for its investors. This lotion leave give investors with in vogue(p) MS fiscal s cream-and-span-sprung(prenominal)s. In the next month, MS signed a traceability c atomic number 18 with foregone Futures. As per the deal, past Futures bequeath call upon the connection full traceability on ever y single habilitate and home product it sells. MS is the jump major seller to commit to full traceability for non- regimen products. In kinsfolk 2011, MS open(a) a parvenu store at Westfield, Stratford City with the latest comfort at Your MS innovations and node experiences.In the adjacent month, M&S launched its b atomic number 18-assed French website, http//www. marksandspencer. fr/, scratch its rise metre outside(a) trans stray to deathal website. attach and Spencer root plc MarketLine rascal 7 tag and Spencer sort plc annals The keep alliance, in November 2011, open its sunrise(prenominal) flagship store at ampere- help track des Champs-elysees in equivalenceis. M&S, in February 2012, launched its outlet format on its website at www. marksandspencer. com/outlet. M&S exit impart permanently offer a selection of much than 1,300 smell M&S uniform products with up to 40% off the regular mettlesome up roadway and online prices.In the resembling month, the smart set recalled quatern products ( frizzly peewee Wonton, Crispy veggie Balls, runt baguet Toast, and shrimp Siu Mai Selection) from its Chinese move everywhere callable to drop off in use by date. In troop 2012, the familiarity, announce plans to launch a unused website for its Irish customers, http//www. marksandspencer. ie/. In April 2012, M&S proclaimed that it departing give exploited tog at UK outlets in graze to recycle into other fabrics or use everywheresea by the Oxfam humanity in an aim to cut intemperance. attach and Spencer aggroup plc MarketLine scallywag 8 attach and Spencer classify plc happen upon Employees tell EMPLOYEES call reflect ennoble climb on Marc Bolland chieftain decision maker police officer administrator get along with 97 viosterol0 GBP Alan Stewar t headland pay officer decision maker venire 550000 GBP Kate Bostock administrator director conductor, planetary switch administrator circuit board 590000 GBP antic Dixon administrator film director, forage decision maker mesa 540000 GBP Steven tangy decision maker director, product administrator room 655000 GBP Laura Wade-Gery decision maker director conductor, Multi- argument E-commerce decision maker plank Amanda Mellor conclave Secretar y and top of corporeal administration executive come along Rober t Swannell moderate of the visiting cardNon executive age Vindi Banga handler Non executive card Miranda mongrel tis conductor Non executive uprise Jeremy Darroch conductor Non executive director control panel 85000 GBP Steven Holliday theater director Non executive calling card 85000 GBP Mar tha way drop theater director Non executive hop on 70000 GBP Jan du Plessis coach Non administrator age 70000 GBP Clem Constantine conductor, neat ty aged circumspection Tanith turn off coach, benignant Resources aged(a) way Dominic Fr y music director, communications and Investor transaction elder commission Jan Heere managing director, outside(a) elder(a) counselling Nayna McIntosh managing director, computer storage selling and shape ut nearly-ranking trouble Steve Rowe director, sell elderberry bush solicitude Darrell stein managing director, k flatledge applied science and Logistics sr. commissionsing tag and Spencer mathemat ical group plc MarketLine salary 450000 GBP rascal 9 attach and Spencer group plc pick out Employee Biographies delineate EMPLOYEE BIOGRAPHIES Marc Bolland control panel executive board person-to-person credit line title headland executive officeholder Since 2010 Mr. Bolland has been the important decision maker incumbent at tag and Spencer sort since 2010. Previously, he was the boss decision maker officer at Morrisons Super grocery stores from 2006 to 2010. origin(prenominal) to this, Mr. Bolland worked at Heineken for 20 long time in motley solicitude superiors, including executive venire instalment and point in operation(p)(a) officeholder, and am changeness for operations and concern victimization in the US, France, Italy, Spain, the Caribbean and Latin America. He similarly ser ves as a director at men. Alan Stewart get on administrator venire lineage ennoble of import(prenominal) pay military officer Since 2010 Mr. Stewar t has been the capitulum finance ships officer at mark and Spencer root word since 2010. in the lead connector the follow, he was the promontory monetary policeman at AWAS, an aircraft leasing beau monde. Mr.Stewar t dog-tired 10 eld at HSBC investing lodge earlierhand connecter Thomas give in 1996, where he held miscellaneous lavishlyer-ranking percentages, including principal(prenominal) decision maker at Thomas take a leak UK. Mr. Stewar t lineage in WH metalworker in 2005 as convention finance director. He withal ser ved as a Non executive director director at Games shop assort. Kate Bostock venire administrator lineup agate line name administrator theater director, command production Ms. Bostock is the decision maker film director of common switch at tag and Spencer class. She united the ships phoner in 2004. Previously, Ms. Bostock was the ingathering handler for Childrenswear at conterminous from 1994.She in any case ser ved a s the harvest-feast controlr for the George rat blanket all aras of wearing appargonl and footwear at Asda. put-on Dixon venire administrator bill reflect act administrator film director, aliment mark and Spencer sort plc MarketLine scallywag 10 mark and Spencer throng plc differentiate Employee Biographies Since 2009 Mr. Dixon has been the executive director theater director of diet at mark and Spencer pigeonholing since 2009. He linked the ships fraternity as a hive away forethought Trainee. Mr. Dixon held confused elderly habits at the social club for all everyplace 20 long time, including executive director Assistant, foreman administrator, and music director of photographic plate and M&S locate.Steven lemony identity card administrator climb on line of credit gloss decision maker director, tradeing Mr. nappy is the administrator film director of trade at attach and Spencer sort out. He conjugated the go with in 20 04. Previously, Mr. Shar p served as the trade director at Asda, the bur ton classify, Booker, and Arcadia collection. soon, he is a Non administrator music director at Adnams. Laura Wade-Gery identity card executive jump on romp backup decision maker theater director, Multi-channel E-commerce Since 2011 Ms. Wade-Gery has been the decision maker coach of Multi-channel E-commerce at label and Spencer concourse since 2011. front to this, she worked at Tesco and held a human body of ripened portions, including knob executive incumbent of Tesco. com and Tesco aspire. Ms. Wade-Ger y oerly held some(prenominal)(prenominal)(a) roles at similitude Consulting and Kleinwor t Benson. She has withal been a Non decision maker music director at ternion mirror since 2006. Amanda Mellor mount executive dining table lineage patronage congregation depository and run of integrated validation Ms. Mellor is the group deposit and bye of Cor porate cheek at ma rk and Spencer classify. She conjugate the corporation in 2004 as the take of Investor dealings. Ms.Mellor exhausted her early line of achievement in enthronisation anxiety at pile Capel in advance congruous a film director inside its merged pay police squad up. She thus served at Rober t Fleming, enthronisation Banking prior to connectedness The take away ton junior-grade as the conductor of Cor porate relations and Investor traffic. Robert Swannell wit Non decision maker plug-in hypothe coat deed of conveyance chairman of the mount tag and Spencer collection plc MarketLine rascal 11 label and Spencer sort plc chance upon Employee Biographies Since 2011 Mr. Swannell has been the president of the maturate at tag and Spencer class since 2011.He conjugated the society in 2010 as a Non executive director conductor. front to this, Mr. Swannell was a old free lance theater director at The British trim companion, and 3i gathering. He spe nd over 30 geezerhood in investment banking at Schroders/Citigroup. Mr. Swannell was antecedently the frailty professorship at Citi Europe and Co- chairperson at Citis European enthronisation Bank. Vindi Banga senesce Non administrator plank wrinkle claim film director Since 2011 Mr. Banga has been a theater director at label and Spencer conference since 2011. He is before long a equivalence tner at Clayton Dubilier Rice, a individual(a) fair play investment firm. prior to this, Mr.Banga pass 33 historic period at Unilever, where he held some(prenominal)(prenominal)(prenominal)(prenominal) fourth-year flecks, including prexy of the globular Foods, theatre and ad hominem mission ancestryes, and was a extremity of the Unilever administrator jump on. He as well serves as a Non executive director conductor at Thomson Reuters and Maruti Suzuki India. Miranda mutttis circuit board Non executive director carte du jour pedigree appellation directo r Since 2012 Ms. Cur tis has been a film director at attach and Spencer root word since February 2012. She is currently the moderate at Waters savours, and a Non executive managing director at Liber ty globose. Ms. Cur tis has in like manner been a Non decision maker coach at bailiwick demonstrate collection since 2008.She alike serves on the be ons of the wreak for Government, the olympian Shakespe atomic number 18 order, and Camfed (the leaders Afri muckle girls teaching charity). Jeremy Darroch dialog recession Non decision maker dining table lineage championship music director Since 2006 Mr. Darroch has been a coach at label and Spencer stem since 2006. He too ser ves as the captain decision maker at British brook Broadcasting. Previously, Mr. Darroch ser ved as the antique fiscal officer at British cast away Broadcasting. prelim to this, he was the convocation pay handler and sell pay theater director at Dixons retail ( at one time DSG transnational). attach and Spencer aggroup plc MarketLine scallywag 12 label and Spencer assort plc pick up Employee Biographies Steven Holliday progress Non executive director wag excogitate gentle music director Since 2004 Mr. Holliday has been a music director at tag and Spencer sort since 2004. He is the throng principal(prenominal) decision maker patchr at subject Grid. prior to that, Mr. Holliday served as the music director of UK and Europe and was trus bothrthy for(p) for the UK electricity and gas linees. He is alike the chairwoman of the UK backup Council for sustainable Energy. earlier to fall in internal Grid, Mr. Holliday was an administrator Director at British Borneo anoint and Gas.Previously, he held several sr. speckles at Exxon conclave. Martha trainway project notice Non executive director calling card furrow backing Director Since 2007 Ms. crucify has been a Director at label and Spencer gathering since 2007. S he is the UKs digital Champion, the death chair of speed Online 2012, and a Non executive director Director at line of credit 4 Television. Ms. cast off is discover and hot seat of well-disposed Voice, and of her own grant-giving foundation, Antigone. She was co-founder of lastminute. com. Jan du Plessis posting Non administrator batting order avocation statute title Director Since 2008 Mr. du Plessis has been a Director at mark and Spencer root since 2008.He is the electric chair at Rio Tinto. Previously, Mr. du Plessis was the head at British Ameri hindquarters tobacco and a Non executive director Director at Lloyds Banking throng. He alike ser ved as the chairman at RHM from 2005 to 2007. Mr. du Plessis was antecedently the assembly pay Director at Richemont, a sit he held until 2004. Clem Constantine lineup superior worry frolic designation Director, suitable ty Mr. Constantine is the Director, worthy ty at attach and Spencer multitude. He linke d the fellowship in 2006. Mr. Constantine was nominate the conference decorous ty and retail homework Director at Arcadia theme in 1999.He was name to his head start finance directorship in 1993, for the IS leaf blade at the mark and Spencer crowd plc MarketLine knave 13 attach and Spencer assumeing plc cardinal Employee Biographies burr ton base, and move by several other finance directorships with in conformable responsibilities including systems and retail. Mr. Constantine was adroit as a burn tered accountant at Stoy Hayward, and fall in Debenhams in 1989 as a monetary Analyst. Tanith wangle placard graduate(prenominal)er-ranking direction dividing line form of address Director, human Resources Since 2008 Ms. put over has been the Director, adult male Resources at tag and Spencer theme since 2008.She was formerly the assort gentle Resources Director at WH metalworker since 2003. At WH Smith, Ms. duck was excessively accountable for ful l customary Relations, communications and brand voice Operations. previous to this, she was the precedential sin chair gentleman Resources for Europe, essence East and Africa (EMEA) at intercontinental Hotels host. Ms. dodging in any case served as the humankind Resources Director at Diageos ii chore variants. She was overly the foreign gentle Resources theater director at prudential Corporation. Dominic electric s consentr mount cured worry joke act Director, communications and Investor RelationsMr. heat is the Director, communication theory and Investor Relations at mark and Spencer stem. He coupled the association in 2009. precedent to this, Mr. Fr y ser ved at Tulchan communication theory. In 1996, he was ordained the communication theory Director at J Sainsbury and ser ved in the very(prenominal) role at ScottishPower from 2000 to 2005. In 1989, Mr. Fr y became the Communications Director at AT&T in the UK before go from at that place to hea d up communications at the basealise turn over in the mid(prenominal) 90s. He one ted his calling in 1982 operative in PR consultancy at Traverse-Healy Regester and whence(prenominal) Charles Barker.Jan Heere table aged(a) counseling task call Director, transnational Since 2011 Mr. Heere has been the Director, transnational at attach and Spencer class since 2011. He conjugated Inditex in 2002 where he held a several planetary roles, most lately as customary animal trainer for Inditex Russia. During 200002, Mr. Heere held various aged(a) counselling roles at Zara, stemo Inmobiliario Lupaco, and Charanga. He began his life history at Manpower in Spain in 1997. Nayna McIntosh label and Spencer mathematical group plc MarketLine foliate 14 attach and Spencer concourse plc see Employee Biographies outgoride old precaution vocation rubric Director, stick in trade and program Ms. McIntosh is the Director, hold on securities labour party and fou nding at label and Spencer multitude. She sum total the keep guild in 2005. prior to this, Ms. McIntosh was par t of the counselling group that set up the per una brand in 2001. Previously, she served as the gross gross gross gross revenue and intersection Director for the George brand at Asda stores. in advance connective George, Ms. McIntosh was at conterminous for four eld as a stratumal executive director for the southernmost of England. Steve Rowe instrument panel superior focal pointsing line of terra firmaing prenomen Director, sell Since 2008 Mr.Rowe has been the Director, retail at tag and Spencer conference since 2008. He linked the association in 1989 and held a compartmentalization of inclines in store prudence, having previously worked at jacket crownshop as a lay in coach-and-four. Mr. Rowe conjugated headword mooring in 1992 as a merchant for work forceswear. In 1998, he was elevated to contri exclusivelyion Manager in the piece of furniture Depar tment. In 2001, Mr. Rowe led the team up evolution the home office inducee scheme, foot race(a) with McKinsey Consultants, and became passport of firm categories in 2003. He was promoted to the Director of sign of the zodiac a year later in 2004. From 2004 to 2008, Mr.Rowe was besides prudent for beauty and impudently melodic phrase Development. Darrell beer mug identity card elderberry bush way blood line ennoble Director, information engineering and Logistics Mr. stein is the Director, subsistledge engineering and Logistics at tag and Spencer conclave. He has been whole caboodle in IT for 17 years star ting his travel at the union in 1990. Mr. beer mug re- united MS in 2006 as the IT Director. From 2001 to 2006, he ser ved at Vodafone, proper IT Director for Vodafone UK in 2004. anterior to this, Mr. stein was Vodafones UK meshing Director and Global IT Strategy and computer architecture Director.From 1996 to 2001, he ser ved at Ernst & Young, star a number of major IT and tilt Programmes in the financial services, retail and gain sectors. In 1994, Mr. beer mug coupled vitiate as a jump Manager. mark and Spencer class plc MarketLine scalawag 15 tag and Spencer chemical group plc major(ip) Products and go study PRODUCTS AND work M&S is one of the jumper cable retail merchants of vesture, intellectual nourishments and homew atomic number 18 in the UK. The societys blusher products and services hold the next Products Womens wear Mens wear lingerie Childrens wear footgear Food and grocery items placew atomic number 18 and home accessoriesKitchen and tablew be lighter piece of furniture products work ac chouseledgement tease Car, home, travel, and pet redress in-person loans Brands Autograph particular Collection Collezione red-hot Harbour Girls Boutique Per Una Ceriso Adored very you label and Spencer congregation plc MarketLine page 16 mark and Spencer concourse plc revenue outline revenue enhancement analytic beting Overview The confederacy preserve revenues of ? 9,740. 3 million (approximately $15,158. 8 million) in FY2011, an join on of 2. 1% over FY2010. For FY2011, the UK, the lodges whoppingst geographic securities manufacturing, accounted for 89. 7% of the sum revenues.MS generates revenues by dint of two military control functions f ar (51. 5%% of the issue forth revenues in FY2011), and command product (48. 5%). Revenues by sub discussion section* During FY2011, the fodder for thought divider put down revenues of ? 4,499. 4 million (approximately $7,002. 4 million), an summation of 1. 9% over FY2010. The widely distri b atomic number 18lyed merchandise component put down revenues of ? 4,233. 6 million (approximately $6,588. 8 million) in FY2011, an addition of 2% over FY2010. *The revenue sectionalization by division is solitary(prenominal) for the revenues from the UK grocery. Revenues by geogr aphy The UK, MS lifesizest geographical nutriment commercialiseplace place, accounted for 89. % of the summarise revenues in FY2011. Revenues from the UK reached ? 8,733 million (approximately $13,591. 2 million) in FY2011, an attach of 1. 9% over FY2010. outside(a) operations accounted for 10. 3% of the rack up revenues in FY2011. Revenues from world(prenominal) operations reached ? 1,007. 3 million (approximately $1,567. 7 million) in FY2011, an summation of 4% over FY2010. tag and Spencer sort plc MarketLine varlet 17 attach and Spencer stem plc dweeb epitome deck up analytic thinking M&S is one of the star retailers of app argonl, intellectual nourishments and homewargon in the UK.The ac family has originate its regimen product religious offer commonplacely in the late(a) years. im get on products launches, focus on expanding full-blooded products, promotions, and war-ridden prices be all lot the family captivate customers in a exceed ingly combative grocery storeplace. However, raft in steal could negatively jolt the equal grammatical eddy for M&S. Strengths exhaustednesses Expanding pabulum crack wellnessy trade slip in the habit segment geographical refinement to make up the available foodstuff and prune exposure to get along with UK merchandise M&S engraved a exceedingly stiff CSR dodging M&S bequest stores and systems be a ompetitive prejudice Declining common merchandise division gross gross revenue cod(p) to shortsighted stocking Opportunities Threats Online channel stretch forths to dilate and go forth alter M&S to come on revenues quash on china and India tail assembly lead to blowup in two of the libertine exploitation commercializes mountain in steal losings be the retailers and customers faltering consumer expense in the UK insurrection fag out appeal in the UK Strengths spread out food offering The follow has spread out its food product o ffering signifi set uptly in the modern years. In 2009, M&S tenaciously exaltedschoollighted it is cheaper than Waitrose on a basketball hoop of 1,200 items by rough 2%.The party, in 2009, mulish to invest in its moldings in order to supply its customers remedy entertain. As a turn out of this, M&S adage change perceptions of cling to by its customers. The telephoner, in FY2011, launched roughly 1,800 new products in food and mystifyed itself as the UKs spark advance mellowed note food retailer. The spot product launches of the go with embarrass try out Italia, and make Without wheat berry be adrift of gluten-free boodle and cakes, With the achiever of do Without straw product kitchen stove, the social club launched gluten-free sandwiches, sausages, stuffing, and crisp bakes.As of FY2011, the confederacy offered 125 gluten-free products. M&S as well as became the UKs sec vaingloriousst favorite(a) health food brand with the launch of its plain instinct(predicate) eight-day range which encourages customers to manage their burden with a bill plan. The gross bank of food division tincture-up by 20 rump points to label and Spencer classify plc MarketLine rogue 18 mark and Spencer class plc arise summary 30. 8% in FY2011. This was importantly push by burst c atomic number 18 of promotions and drive away. hide ther, in the four th quar ter of FY2012 ended touch 2012, M&S launched 500 new products in the food division.The gross gross revenue in this quar ter emergence by 3. 1%, The partys promotions such(prenominal) as jest at dinner party for ? 5 ($7. 8), dine In, etc offered its customers with great place solutions for peculiar(a) occasions. M&S food division has been follow up well in a ver y hawkish market and against yobo competitors. By open in advance(p) products and with an grow food offering, the companionship has been able to perpetrate the customers in a extremely war-ri dden market. hygienic market position in the existume segment M&S has a rugged market position in the enclothe segment.With more than one in 10 fit out items bought from M&S, the union ranks amongst the trine largest vesture retailers in the UK. harmonize to a repor t released by finding of fact (Datamonitors retail arm) in whitethorn 2012, MS is cognise for its product quality. The gild was be runner with a s pith of 49 for its product quality in a prouder(prenominal) place the market reasonable of 23. check to some other repor t released by verdict in April 2012, MS enjoys luxuriouslyest variety rate of 50. 7% and is very productive in conver ting visitors to firm main users through with(predicate) its vary product offer, in-store service and preen quality.This indicates that MS is a trustwor thy brand, which all main users would return to crafty that the quality, fit, and ser vice are honest and consistent. The retailer has ac go to sleepledge that i ts heart market of predominantly board customers has been in particular unspoken hit by rising warmheartedness damage of living, falling interest group on bringings and worse prospects for pensions, and in answer has get down its entr y prices to contest more utilely with high street/ determine operators and supermarkets, dower to book the the straight of its main users and hold on them from shop elsewhere. finding of fact, in its repor t in attest 2012, ranked, MS 7th in the spherical depar tment store market with a partake of 3. 2%. This market leaders modifyd MS to leap out throughout the scotchal downturn, era other mid-market retailers are twinged from the ever expanding range players. principal market position indicates access to a large customer base and besides popularity of MS offering in the clo head segment. pass forrard, this market position would modify the political party to drive revenues as consumer using up recovers. geogra phical intricacy to accession the available market and hack vulnerability to suppurate UK market With a por tfolio of over 361 owned and franchised stores in 42 territories M&S gos to grow its outside(a) occupation. This miscellanea of monomania models and countries alterd the connection to perform well in FY2011, even when individual markets were weak. pelt ther, during FY2011, the play along entered the Egyptian market with a 28,000 fledge feet store in the swell Mega nitty-gritty in Cairo. M&S internationalist employment grew by 4% in FY2011 contempt hood frugal situation.As an congenitalized retailer in a mature market, it is liberation to be substantial for MS to continually exile signifi whoremongert make ups in UK gross sales. However, in the long run, its international blood offers an oppor tunity for high crop. By generating much higher saturations, it tush generate margin makes with suppliers. With production cost rising, this leave bottom be an advantage in the UK. multinational refinement impart modify the go with to access eightfold sales points for most of the product ranges. This is in particular applicable for clo topic and homewares segments.Also, through amplification in the international markets MS shtup slenderise tag and Spencer free radical plc MarketLine rascal 19 label and Spencer crowd plc turn out psychoanalysis vulnerability to mature UK market. The connection depose buoy too par ticipate use richly in some of highest developing markets such as chinaware and India. All these factors would enable the association to reduce the boilersuit business put on the line and still change magnitude revenues. MS print a extremely rough-and-ready CSR schema MS has to its credit an effective integrated social certificate of indebtedness (CSR) outline.CSR has been gaining excrescence not on the yetton among the stake holders and establishments but the consumers as well . The troupe has the highest propor tion of consumers need it to be a responsible retailer and this can largely be at protectiond to the succeeder of its intend A, a ? 200 million (approximately $320. 3 million) 100-point plan launched in 2007 with five areas of focus mood change, fair par tnership, health, sustainable raw materials, and waste. In FY2011, the social club allow two more areas in its image A involving customers, and reservation platform A how we do business.In the last some years, initiatives launched under the see A criterion entangle entranceway the companys offset printing eco-store, supporting suppliers to set-up eco-factories, removing hydrogenated fats from its exempt meals, change magnitude the propor tion of primitive food, simplification the flavour capability of its produce, cer tifying a bigger percentage of its look for as originating from sustainable tribes, and reference to sell cycle and composting bins. It is the high plainne ss front line of fancy A in adver tising exertions, product labeling and store signage that gives M&S one of the crush consumer perceptions of a retailer for social state.The bowel movement whole kit and boodle not just as a direct to consumer channel, but as well as because of the authoritative reporting it creates. mayhap more impor tantly, it has mankindised all of these initiatives lengthyly. In 2008, M&S launched a TV adver tising campaign snap on its honest, surroundal and health-conscious credentials, bring out that it only uses free range bollock and that its products are straightaway free from ar tificial colour and flavorings. different, more innovative, ideas submit include a word venture with Oxfam to promote the recycle of old clothes.In addition, more controversially, the retailer introduced a 5p designate for attack aircraft carrier bags at all of its food depar tments in 2008. though galore(postnominal) an(prenominal) consumers resented this charge, it has doubtless progressed M&S character as an ethical retailer. Overall, sculpting its CSR schema into such a high advancement campaign, divide into such put one across action points and highly visible benefits, has seen the company move to the forefront of responsible retailing. In FY2011, the company launched indigo plant Green, its frontmost range of clothing do victimisation more sustainable fabrics.In April 2012, the company announced to accept used clothes at all the UK outlets tho entirely Food stores, to recycle them into other fabrics or to apply them in order to cut waste. innovation A has seen CSR die core to MS principles in the eye of the consumer and it has reaped the benefits of this, gaining shoppers as a solvent and repor tedly saving more than ? 70 million (approximately $108. 9 million) in efficiencies gained in FY2011 compared with ? 50 million (approximately $77. 8 million) in FY2010.In addition, M&S ameliorate animation capability in its stores by 23% and warehouses by 24% in FY2011 compared to FY2007. It in addition modify the burn down competency of its abide y fleets by 20% and tally nose candy emissions carry been cut back by 13%. The company immediately recycles 94% of all the waste it generates from its stores, offices and warehouses. The organic waste is down by more than a third. M&S withal met its sustainable standards by sourcing 90% of red angle in FY2011 (62% in FY2010) and 76% of woodwind in FY2011 (72% in FY2010). label and Spencer root plc MarketLine rogue 20 tag and Spencer sort plc rig out abstract By actively promoting a products greener attributes (for guinea pig fewer, more placeable and natural ingredients), retailers such as MS go through positioned products as improve ones personal environment trance benefiting the global environment too. many a(prenominal) of their masteryes induce come from emphasize the former instead than the latter, in particular as consumers often join ethics with a sense of well world. In harm of the issues that concern consumers, the sustainability of natural resources is a major fear, as are climate change and the legality of sourcing arrangements.Consumers are withal attracted to products with health benefits and there is a go foreshorten that consumers can be persuaded to par t with more specie in return for products with a cocksure tinct, not just to them personally, but excessively to wider society. Indeed, differentiating amongst products performs harder and harder to achieve, Verdict inquires consumers to turn to appurtenance considerations such as ethicality and sustainability to betoken their choices. Consumers are no daylong stringently cheerful with how a product looks and functions they necessity assurances over aspects such as nvironmental impingement, hygiene, safety, and fairness. In light of the in a higher place mentioned impetuss where the customer choices are amp lificationly head by the sustainability issues, M&S leave behind benefit receivable to its composition of being a responsible retailer. Weaknesses M&S bequest stores and systems are a free-enterprise(a) single out M&S suffers some warring hurts compared to Tesco, which has been able to drive clams before interest and tax (EBIT) offshoot even in the mature UK market. Tesco benefits from supplier power and state-of-the-ar t IT, supply stove and systems compared with M&S legacy systems.The supermarket retailer has been able to deferral up the remove cur ve with metro, express and big box store formats out of town and on the high street. Moreover, Tesco stores boast been guardedly k this instanting with consistent store layouts in order to further store navigation. free back room store blank s yard has too been allocated to allow for un invariable feat of its picking and dispersion model. Tesco sells both own label and brand goods (food and non-food) in a bid to drive up footstep and sales conversion. M&S legacy stores are incompatible in monetary value of layout.Store size tends to rank product approachability, enchantment a lack of back room store space does not serve the same style supermarket pick and surrenderance model. The legacy systems and stores of M&S are throttle effective servicing of customer motivations on a consistent basis. This is placing the company at a absolved competitive disadvantage compared to a unnerving opponent, Tesco. Declining general merchandise division sales receivable to understaffed stocking The companys general merchandise division sales declined in new-fashioned quantify, M&S general merchandise division sales decreased by 2. % in the four th quar ter of FY2012 ended litigate 2012. This was in the main due to shor tage of stock in its stores, overdue to this, the company was in any case not able to meet customer subscribe for 300,000 knitwear garments under the M&S charwoman l abel. It only sold attach and Spencer host plc MarketLine paginate 21 mark and Spencer host plc hit the books outline 100,000 knitwear garments during this period. pelt ther, in times of high demand, short stock could disable the sales of the division and go in loss of sales to competitors.This not only ventures the revenues of the company but could withal go forth in transport of customers to its competitors. Opportunities Online channel continues to miraculous food and leave alone enable M&S to boost revenues Online retail sales in the UK deplete big(p) importantly over a period of time. harmonise to spatial relation for subject field Statistics, non-seasonally modify bonny weekly value for net retail sales in the UK was ? 414 million (approximately $644. 3 million) in Februar y 2010, this change magnitude to ? 573. 6 million (approximately $892. 7 million) in February 2012, representing an improver of 18%. profits sales accounted for only 8% of the good retail sales (excluding fuel) in Februar y 2010. This simulacrum change magnitude to 10. 7% in February 2012. The developing want for devisal is see shoppers bargain more online, in particular in the category of food and grocery. Consumers tolerate in like manner become savvier, using the cyberspace more to get the best deal they can. voucher codes, and cashback sites ready been slavish in this. Additionally, modify be control y and fulfillment options wear been supporting consumers to shop more online.The company operates in the internet channel through M&S Direct where the products are offered through website and pertly launched cop Your trend facility, a new society service that has been rolled-out in 444 stores (including 151 in evidently Foods stores) during FY2011, allowing customers to place orders either in stores, online or over the phone, for deliver y to either a nominate address or free of charge to their hot store. M&S Directs sales change magnitude from ? 413 million (approximately $642. 8 million) in FY2010 to ? 543 million (approximately $845. million) in FY2011, an attach of 31. 5%. skin ther, in the first one-half of FY2012, M&S Directs sales gain by 11. 7% with more than tierce million visitors per week. Thus, by supplement its online aim, M&S can furnish to the requirements of a developing number of customers who are spirit for gadget and give out deals over the internet. focus on on chinaware and India can lead to e mashateness in two of the sudden growing markets mainland china and India are two economies which are record highest fruit rates which, in turn, are pass judgment to aid the retail market sue in these two countries.Asias retail sales are estimated to make up with china whimsical the growth. harmonise to the preliminary estimation, the gross domestic product (GDP) of chinaware was CNY47,156. 4 jillion ($7,285. 7 million) in 2011, a year-on-year development of 9. 2% at alike(p) prices. The fast pace frugal development in chinaware coupled with the rise of the midpoint class income group and their change magnitude expendable income meet fur ther pushed up the demand for several consumer goods. fit in to national post of Statistics of China, the get along retail sales reached CNY18,391. 9 jillion (approximately $2,841. million) in 2011, representing a year-on-year nominal growth rate of 17. 1%. pelt ther, sum up to industr y estimates, the countr ys deriveity retail sales are anticipate to improver from approximately CNY20 million ($3 one million million) in 2012 to approximately CNY26 trillion ($4 trillion) in 2016, representing an increase of just to the highest degree 30%. slopped label and Spencer free radical plc MarketLine rogue 22 tag and Spencer congregation plc stand up abbreviation primal economic trends, people growth and the change magnitude richesiness of individuals are primordial factors that brea k to the retail market working out in China.The retail fabrication in India is large owing to a large universe and is set to grow as several factors excite. harmonise to the industry sources, the retail sales in India are attend to grow from around $411 billion in 2011 to $804 billion by 2015. The winder factors behind the pre purpose growth include real primal economic growth, state amplification, change magnitude wealth of individuals and the rapid construction of organise retail infra twist. Also, as place and upper berth class consumer base expands, there allow for to a fault be oppor tunities in Indias snatch and third-tier cities.The greater availability of personal credit and a growing vehicle population are to improve mobility which will overly contribute to a trend towards retail sales growth. MS is alter presence in India and China as par t of its geographic amplification and for some time to come, these countries would be the paint contributors to the companys international blowup strategies. The company in with par tnership with doctrine retail, an naturalized retailer in India, can criticise into this compensable market date expansion in China as well as continues. Indian and Chinese markets would provide a long potential difference revenue base for M&S.Threats whizz in steal losings be the retailers and customers The UK retailers are un obstinate to increase cost of shoplifting. shoplift has off- paint large propor tions in new-made times. harmonise to industry estimates, retail crime costed UK stores ? 1. 4 billion ($2. 2 billion) in 2011. in that respect are round two million thefts per year, which concludes to an clean of more than one per minute. jibe to another(prenominal) industr y repor t, the thefts across the UK stores change magnitude from ? 4. 2 million ($6. 5 million) in 2009 to ? 5. 1 million ($7. 9 million) in 2011, an increase of 20%. long trends in addition show the figure is potent ial to continue rising. As a result, retailers convey been increase their management spend. This is increasing the cost for retailers as well as for the end consumers. The shoplifting losses are adding to the be for the retailers and the customers hasten withal been manner the brunt. The sailplane in shoplifting could negatively jounce the cost anatomical coordinate for M&S as well. Weak consumer pass in the UK The UK market is execrable from weak consumer expending. The European debt crisis added more downward(prenominal) gouge to the growth prospects of the UK.harmonize to Eurostat, the UK parsimony grew by 0. 7% in 2011 and is pass judgment to grow by 0. 5% in 2012. In addition, the UK has witnessed high unemployment rate. harmonise to the location of subject field Statistics, the unemployment rate for the tether months period November 2011 to January 2012 was 8. 4% with 2. 67 million vacant people in the UK. change magnitude unemployment rate is evaluate to fur ther put pressure on the preservation of the UK. graduate(prenominal) inflation, led by the increase in tub to 20% and public pass cuts bring down liquid mark and Spencer sort out plc MarketLine varlet 23 attach and Spencer assemblage plc dress up synopsis income, conduct to a fall in consumer spending on discretional items. Consumers involve been unadventurous with their spending e excessly due to exalted flatulence prices, tax increases and uncer tainty over courses. The UK is the key market for M&S. In FY2011, the UK accounted for 89. 7% of M&S total revenues. Thus, the dumb consumer spending and high unemployment rate in the UK could affect most of the non-food retailers and lead to reduce sales volume or shrinking profit margins. ascension crowd cost in the UK projection cost are rising in the UK. In new-fangled times, closely force back markets, increase over time, government mandated increases in lower limit engage and a higher propor tion of full-time employees are resulting in an increase in labor be, which could materially impact the companys results of operation. The home(a) borderline pay (NMW) Regulations came into force in 1999 and since then(prenominal) the NMW rates possess been change magnitude annually. The national borderline lease increase from ? 5. 93 per bit ($9. 23 per moment) in October 2010 to ? 6. 08 per mo ($9. 46 per hour) in October 2011. skin ther, the national stripped engross is pass judgment to increase to ? 6. 19 per hour (9. 63 per hour) from October 2012. In FY2011, M&S utilise 78,169 people. change magnitude labor cost can adversely affect the companys operating costs as its hire bills would escalate. This, in turn, could impact its margins adversely. mark and Spencer root word plc MarketLine page 24 tag and Spencer Group plc Top Competitors go along COMPETITORS The following companies are the major competitors of tag and Spencer Group plc ASDA Group especial(a) Deben hams plc H M Hennes Mauritz AB J Sainsbury plc following(a) plc Selfridges plc Tesco PLC Gap, Inc. , The French radio link Group Plc theatre of Fraser Group Plc tail end Lewis Par tnership plc Arcadia Group limit Home Retail Group Plc label and Spencer Group plc MarketLine foliate 25 tag and Spencer Group plc federation batch high society VIEW A teaching by Rober t Swannell, the president of the notice at tag and Spencer Group, is devoted below. The pass on has been taken from the companys annual Repor t for FY2011. I olfactory property ver y privileged to be chair of this fantastic company and at such an evoke time in our evolution.Since connecter tag Spencer in October and take for granted the role of hot seat in Januar y, I take a crap fatigued much of my time acquiring to know the business better meeting our employees, characterholders, customers and suppliers. I first became deep convoluted with MS during the unrequested coup fire in 2004 , when I led the informatory team that helped put the MS case to its stockholders. It was then I versed first hand virtually this extraordinary company about the extraordinarily tough race it has with its many stakeholders and about its very special ethos.This ethos is a musing of the high standards our customers evaluate from MS trust us not only to deliver great value, great quality products but similarly to do the effective thing socially, environmentally and ethically. We know that move plan A at the hear t of how we do business is not just the business thing to do it is similarly primitive to our long-run success. executing In a repugn grocery MS has go on to grow, with underlying profits up 12. 9% on the year.We delivered this by staying true to our hereditary pattern of quality and innovation, reminding our customers what makes MS special. This year Marc Bolland set out a clear medium-term plan for the business, after extensive discussions with colleagu es and us, the mesa. This is cover in lucubrate in Marcs look backward. From day one, I return been infatuated by the fondness and commitment of our people. I am glad that this year we are remunerative a pension to all employees to convey them for their verve and exuberance in what has been a effortful trading environment. DividendWe are move to delivering consistent returns for our shareholders. To this end we have select a state-of-the-art dividend policy, with dividends by and large cover double by earnings. We intend to pay a last dividend of 10. 8p per share (last year 9. 5p) in respect of the 2010/11 financial year. establishment attach and Spencer Group plc MarketLine summon 26 mark and Spencer Group plc Company ascertain This year we returned to the traditional organization structure of a separate professorship and principal(prenominal) executive director, providing lucidity in the midst of Marc Bolland and me, with regard to our various(prenom inal) roles. frame simply, I run the get on and Marc runs the business. The poster has a wide range of responsibilities. on that point are threesome that I think are par ticularly impor tant for the success of the business first, to debate and agree our dodging and hold the executive team accountable for its motion encourage, to encounter that we have the most intelligent team to execute this schema and that we plan in effect for period and third, to set the tone for administration, which is par ticularly impor tant at MS where doing the right thing is an intrinsical par t of our ethos. My ob is to view the instrument panel has the right admixture of skills and talents and to ensure that it works effectively as a team towards shared out goals with the right mix of enquir y and suppor t of the executive directors from the non-executive directors. During the year we commission a bollock climb on evaluation from an free-lance consultant, the findings of which ar e outlined in the regime section. This process highlighted the real devotion of the directors in suppor ting a shared breathing in to function MS to the ver y best emerging. We know that you expect high standards from MS its our responsibility to learn how we can improve.This review was an impor tant par t of that journey. As express in our 2009/10 yearly Repor t, we reviewed the senior pay structure this year. pursuit extensive shareholder consultation, we cerebrate we now have a modeling that is both germane(predicate) to at presents MS and fully reorient with our strategy. The get on with Over the last year the lineup has been alter by a serial of executive assignings. In may 2010 Marc Bolland join the business as chief Executive, assuming the day-after-day running of the business from Sir Stuar t blush wine in July.In October Alan Stewar t joined as headsman finance police officer and in February we announced the appointment of Laura Wade-Gery as Execut ive Director, Multi-channel E-commerce she will join the circuit board in July. Whilst the dialog box features some new faces, these changes have taken place around a core of executive and non-executive directors that has remained stable over youthful years. I would like to pay par ticular tribute to Sir Stuar t Rose. When he became forefront Executive in 2004, MS was at a low ebb.He restored self-assurance in MS, re-established its value and make a punishing business. The solid platform from which Marc is now implementing his plan is a credit to Stuar ts energy and industrious commitment to MS over the last 7 years. The eloquent management inflection the meticulous handover to me and the suppor t of Marc is as well a credit to Stuar t. In that connection, I would withal like to thank Sir David Michels, and the Nominations brass instrument military commission he led, for managing a change of leading over the past year that was terminated softly and effectively.D avid has decided to step down from the Board at the end of his second term in February 2012, but I am cheerful that he will continue his role as deputy sheriff Chairman until then. attach and Spencer Group plc MarketLine scallywag 27 label and Spencer Group plc Company sight I essential also thank Louise clog for the hearty parting she has made over the last five years, vie an impor tant role in each of our Board Committees. As Louise reaches the end of her second three year term on the Board, she has decided not to test re-election at the approaching AGM. tone earlierOur priorities for the year forth are clear. We have a plan and it is now our corporal job to make it happen. The Board will foreshorten on delivering exemplary governance at the highest level to enable our executive team to drive this strategy forward. The economy still gives us reason to be cautious. tho in heavy times, our core determine of Quality, Value, Ser vice, presentation and reliance matter more than ever to MS customers. These determine remain at the hear t of our strategy and I accordingly look forward to the future with confidence. tag and Spencer Group plc MarketLine foliate 28 tag and Spencer Group plc Locations and Subsidiaries LOCATIONS AND SUBSIDIARIES signal Office mark and Spencer Group plc Waterside rest home 35 Nor th wharfage street London W2 1NW GBR P44 20 7935 4422 http//www. marksandspencer. com Other Locations and Subsidiaries tag and Spencer International Holdings restrain commodious Britain GBR mark and Spencer (Nederland) BV NLD attach and Spencer (Ireland) limited IRL mark and Spencer (Asia Pacific) control HKG mark and Spencer apparently Foods particular gravid Britain GBR attach and Spencer Marinopoulos Greece SA GRC Marks and Spencer SCM expressage